Delivery Policy

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms ans conditions of sale.

2. Geographical Limitations

2.1 We may from time to time agree to delivery products to other countries and territories.

3. Delivery Methods and Period

3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If your delivery address is within peninsular Malaysia, the typical period for delivery products by Poslaju is 3 working days.
3.2 If you place your order by 3 pm on a working day, these time periods run from the close of business on that day; if you place your order after 3 pm on a working day, or on a non-working day, these time periods run from the close of business on the next following day.
3.3 The delivery periods set out in this Section 3 are indicative only, whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated periods.
3.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery, is likely to be delayed as a result of fraud screening checks, we will notify you.

4. Delivery Charges

4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
4.2 Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.

5. Delivery Tracking

5.1 Delivery tracking is available in respect of all orders for our products.
5.2 to track your delivery, enter your order number (which provided in your order confirmation email) into our delivery service provider’s website here:

6. Receipt and Signature

6.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
6.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

7. Collection

7.1 If your product remain undelivered the delivery service provider will leave card at your address, with instructions on how you may collect your products, including a time limit for collection.

8. Delivery Problems

8.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
8.2 If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charges.
8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) You provided the wrong address for delivery;
(b) There is a mistake in the address for delivery that was provided;
(c) The address for delivery is not reasonably accessible;

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